- 1). Click the Login Recovery page in Resources.
- 2). Enter your email address and click "Download Now" to have the utility sent to your email. Check your email account and select "Download." Save the file to your Desktop.
- 3). Insert a blank CD and double click the downloaded file. Follow the onscreen instructions to burn the requisite files to the blank CD.
- 4). Insert the CD into the locked computer and start the PC. Press any key when prompted to boot from CD. The program will return your password to you (appearing in text form on the screen), allowing you to recover your account without changing the password.
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