Desktop Email Clients

• 1). Open the Remote Assistance wizard by clicking "Start," "All Programs," "Maintenance" and "Windows Remote Assistance."
  
  
• 2). Click "Invite Someone You Trust to Help You" in the wizard window.
  
  
• 3). Click "Use E-mail to Send an Invitation" if you use a desktop email client such as Microsoft Outlook.
  
  
• 4). Type a password in the "Password" and "Confirm the Password" boxes and click "Next." Windows automatically creates a new email in your desktop email client with the invitation file attached.
  
  
• 5). Type the user's email address into the "To" box in your email client and click "Send."
  
  
• 6). Give the password you configured to the other user in person or by phone.
  
  

Web-Based Email

• 1). Open the Remote Assistance wizard by clicking "Start," "All Programs," "Maintenance" and "Windows Remote Assistance."
  
  
• 2). Click "Invite Someone You Trust to Help You" in the wizard window.
  
  
• 3). Click "Save This Invitation" as a file if you use a web-based email client such as Gmail or Hotmail.
  
  
• 4). Type a password in the "Password" and "Confirm the Password" boxes and click "Finish."
  
  
• 5). Open your email inbox and send a new email to the person who will assist you, attaching the "Invitation.msrcincident" file from your desktop folder.
  
  
• 6). Give the password you configured to the other user in person or by phone.