- In 2010, Microsoft issued a security advisory warning about a potential vulnerability in their Windows operating systems. This vulnerability affects all recent versions of Windows, such as Windows 2000, XP, Windows Vista and Windows 7. To fix this problem, Microsoft released a patch and offered it for download through its Windows Update service. The patch, which Microsoft named KB977165, fixed the initial vulnerability but created other issues for some users.
- A computer affected by this problem does not boot correctly. Instead, at some point during the boot process, it will display a blue Windows error page, along with the following information: "A problem has been detected and windows has been shutdown to prevent damage to your computer. PAGE_FAULT_IN_NONPAGED_AREA. Technical Information: STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000)."
- A software conflict can happen between the KB977165 patch and malware installed on your computer. Malware refers to malicious programs that trick users into buying services over the Internet by, for example, creating fake pop-up messages or Windows warnings. This issue seems to only affect 32-bit versions of Windows. Users of the 64-bit Windows XP, Windows Vista or Windows 7 should not be affected by such a conflict.
- If your computer is affected by this problem, you will not be able to boot into Windows to remove the malware. Your only solution is to load your original Windows setup CD or DVD-ROM into your computer's drive and instruct your machine to boot from the CD. By pressing the "R" key once your computer has loaded the Windows setup program, you will be able to access the Windows Recovery Console. Once the console loads, type the following command: "CHDIR $NtUninstallKB977165$\spuninst" and press the "Enter" key. Enter the next command: "BATCH spuninst.txt" and press the "Enter" key. Finally, type "exit" into the recovery console, remove your Windows CD or DVD-ROM from the drive and boot your PC normally.
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