Out-of-Date Drivers

• The most common issue with chipsets is probably drivers that need updating. Check the 965 Express Chipset family on the Intel Support website to download an install the latest graphics driver for your chipset.
  
  

Demanding Software

• You may be trying to run software--such as a game or media-intense application--that is too demanding for your chipset to handle. You should review the software's requirements and compare them to your chipset's processor, RAM and graphics capabilities. You find this information in the "Device Manager" utility and in the system information, found by right-clicking "Computer" or "My Computer" in the Start menu and selecting "Properties."
  
  

Incorrect Display Resolution

• Your chipset may be outputting the wrong resolution to your external display, giving it a stretched look. Some chipsets are not able to output certain resolutions without new software, so you should check the driver downloads available at the Intel graphics support website for issues with native resolution, listed in resources.
  
  

Game Problems

• If you're having difficulty playing games--whether it's starting the game, visual glitches or game crashes--check the game playability chart from Intel for your version of Windows. There may be existing issues or resolved issues that will help you.
  
  

Outdated DirectX

• If you're having problems with media software--especially games that specify the use of DirectX--you should make sure you have the latest version of DirectX. Double-click "Windows Update" in the "Control Panel" to check for updates. If you're running Windows XP, check the update website in resources.