My HP Pavilion DV9000 Cannot Detect the DVD Drive

Uninstall Driver

Sometimes the laptop will not “see” the drive, but will still list it under the Device Manager tab. In instances like this, there is usually a yellow warning sign next to it due to a reportedly defective driver. For this problem, uninstall the driver and reboot. As the machine boots up, it will detect the DVD drive and automatically find and install the correct driver. This does not always work, as the DV9000 series Pavilions may sometimes have a flaw that causes a defect in the DVD drive's driver.

If your Pavilion has experienced a fall or rough handling, it's possible that the drive is not detected because the cables connecting it to the motherboard have come loose. To correct this, you must disassemble your DV9000 and verify that your DVD drive is seated properly, with all the necessary cables fastened securely at the appropriate connections. With clear instructions and a good dose of confidence this disassembly should not prove too difficult for most owners, but if the idea of taking your laptop apart makes you nervous, find a friend or laptop technician with more experience.

For DV9000 owners using Windows XP or Vista, Microsoft offers a program to help correct the problem called “Microsoft Fix It,” found under the support pages on their website. Simply click the “Run” button and follow the on-screen directions. Windows 7 users can use the Hardware and Devices Troubleshooter installed on their operating system for help. Click “Start” and enter the “Control Panel.” Type the word “troubleshooter” in the search box and select “Troubleshooting” in the offered options. Under the “Hardware and Sound” tab, click “Configure a Device.” Follow the instructions to try fixing the DVD drive problem.

Although the preferable outcome involves a completely functional internal DVD drive, this malfunction of the DV9000 Pavilion has frustrated many owners by proving nearly impossible to fix. Other possible fixes exist, including altering registry files and updating the laptop's BIOS, but these should be performed only by advanced owners as a mistake can render your entire machine unusable. Sometimes it's better to admit defeat and use an external DVD drive for your disc burning and reading needs.

For HP owners lucky enough to still be under warranty, contact HP's customer support with your issue. The technician may be able to point you in a new direction for resolution, or offer to completely replace the drive to try to correct the problem. If you need to send the laptop in for repairs, don't forget to back up all your personal data and pack the laptop carefully to protect it during shipping.