- 1). Close out of the application you use that experiences the error. If the keyboard fails to change directions when you compose a text message, for example, the error may be due to the text messaging application. Open a different program and see if the error duplicates.
- 2). Remove all fingers from the screen when you change the orientation of the phone. If you keep your fingers on the screen when you turn the phone, the device's sensors may not be able to sense that it has been rotated.
- 3). Sit up straight in your chair if you're lying down. Lying flat or at an angle may trick the device's sensors into recognizing an improper orientation of the phone.
- 4). Turn off the BlackBerry Storm and power it back on. This accounts for errors that are limited to a specific session of the operating system.
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