- 1). Seek out carpet cleaning help on your own. In her article, "26 Ways to Prevent Theft This Christmas as You Travel and Shop," Laura Wrede suggests that you avoid letting strangers enter your home uninvited. She comments that these people may be there to case the house.
- 2). Ask to see comment cards or testimonials from current customers. The carpet cleaning company might show you a book of customer comments or send you to a website where testimonials are posted. Read them carefully, noticing whether they all sound alike or truly seem to be from different clients.
- 3). Ask about liability insurance. Cleaning workers could damage your carpet or items in your home, or even hurt a family member. You would need to be compensated for your loss. Ask about workman's comp insurance. This protects you from being responsible for work injuries during the cleaning.
- 4). Ask if the company has any guarantees. Request to see a copy of the guarantee. Do not sign a contract for carpet cleaning without such a document in your possession.
- 5). Ethical Services recommends that you request a walk-through audit and written estimate of the carpet cleaning work to be done in your home before the actual cleaning day. This gives a chance to discuss carpet problem areas, your cleaning needs and preferences, and what the company offers you, without pressure.
- 6). Ask about carpet cleaning equipment used by the company. Hot water, truck mounted systems offer a greater level of cleaning power than the kinds of rug shampooers that you can rent at the store. Yet, you need to ask, because there are some companies that will use just that kind of equipment.
- 7). Obtain information about the carpet cleaning technicians. The Institute of Inspection, Cleaning and Restoration certifies carpet cleaners who have education and experience in the field. Another governing body is the Restoration Industry Association. You can contact either organization to find professionally trained carpet cleaners in your area.
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