It has become an unfortunate reality that the majority of companies throughout the UK are now relying on computers to run their businesses. Obviously, these companies have a few employees, but a lot less than they would have had if these computer systems were not in place. Why? Computer systems enable people to automate processes. Processes that would take 2-3 hours manually can be completed within a matter of minutes. So when these systems fail, all kinds of problems occur. There are plenty of options when it comes to getting computer technical support, but which one is the best?
In-house
You might have considered employing someone full time to complete all your technical related tasks. This is an option and a good one if your employee has a broad skill set and you have a full time work load for them. The problem arises when tasks are not suited to their skill set, or there is not enough work for them to complete. It is at this point that they donâEUR(TM)t offer value for money, which is something every business needs to avoid.
Offshore
This is usually the cheapest option. You can outsource to an offshore company. Everything from search engine optimisation to telephone support can be on offer. The main problem with offshore outsourcing is the fact that there is a language and time barrier. Other countries work different areas and speak another language, so communication can be slow, frustrating and confusing at times.
Local
The best of the three is going to be using a local service provider. So, you can outsource and not have the burden of a full time employee. At the same time, you can always contact them within normal business hours in order to get any problems solved as quickly as possible. Search your local area to see what is on offer. YouâEUR(TM)ll find that there are a great range of service providers and that they all have a unique selling point. In fact, the great thing is that they are generally not much more expensive than an offshore company, simply because they donâEUR(TM)t have another corporation above them, marking up their services for a profit.
Conclusion
Although all three of the above could be presented as options, it is certainly the local service provider that is going to win hands down. The overall value for money on offer cannot be compared with any other option.
In-house
You might have considered employing someone full time to complete all your technical related tasks. This is an option and a good one if your employee has a broad skill set and you have a full time work load for them. The problem arises when tasks are not suited to their skill set, or there is not enough work for them to complete. It is at this point that they donâEUR(TM)t offer value for money, which is something every business needs to avoid.
Offshore
This is usually the cheapest option. You can outsource to an offshore company. Everything from search engine optimisation to telephone support can be on offer. The main problem with offshore outsourcing is the fact that there is a language and time barrier. Other countries work different areas and speak another language, so communication can be slow, frustrating and confusing at times.
Local
The best of the three is going to be using a local service provider. So, you can outsource and not have the burden of a full time employee. At the same time, you can always contact them within normal business hours in order to get any problems solved as quickly as possible. Search your local area to see what is on offer. YouâEUR(TM)ll find that there are a great range of service providers and that they all have a unique selling point. In fact, the great thing is that they are generally not much more expensive than an offshore company, simply because they donâEUR(TM)t have another corporation above them, marking up their services for a profit.
Conclusion
Although all three of the above could be presented as options, it is certainly the local service provider that is going to win hands down. The overall value for money on offer cannot be compared with any other option.
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