- 1). Click the "Start" button in the bottom left-hand of your screen.
- 2). Select "All Programs" and scroll to "Accessories."
- 3). Select "System Tools" from the pop-up menu. Click "Internet Explorer (No Add-ons)." This will disable any third-party software add-ons and extensions that you may have installed. Some third-party software add-ons can conflict with the Internet Explorer browser and cripple your Internet connection.
- 4). Restart your computer.
- 5). Run Internet Explorer by clicking "Start" in the bottom left-hand side of your screen and selecting "Internet Explorer" at the top of the menu.
- 6). Reset the browser by clicking "Tools" in the Internet Explorer navigation bar and selecting "Internet Options." Move to the advanced tab and click "Reset." Close the window and close Internet Explorer.
- 7). Re-open Internet Explorer and test your Internet connection by accessing a website with a high up-time, such as microsoft.com or google.com.
- 8). Re-activate any add-ons you disabled in Step 3. Re-activate each add-on slowly to determine whether any of them caused the original connectivity problems. In Internet Explorer, click "Tools" in the navigation bar and select "Manage Add-ons." Enable each add-on one-by-one and test your Internet connection after each activation. If your connection fails, disable the most recently activated add-on and uninstall it.
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