Power and Force

• If your Remington Pole Saw runs, but it will not cut, you have probably assembled the chain backwards. The owner's manual will have instructions on how to properly install it. If you find that your saw will not cut anything for you unless you apply a great deal of pressure, you most likely have a dull chain. The owner's manual will also have instructions on how to sharpen your saw. A saw that is running slowly or stalling a great deal probably has a low voltage from the power supply. Change the extension cord you are using for a larger one.
  
  

Motor

• If you find that the motor of your pole saw does not run when the trigger is pulled, there could be number of reasons. Make sure you are pressing the switch lockout to release the trigger. Check that the connection to the extension cord is tight and that you haven't blown a fuse or tripped a circuit breaker. If none of these steps help, you may have faulty motor brushes or open wiring within the saw. In these cases, you will need to contact a service center.
  
  

Chain

• If your chain is not getting any oil, there may be clogged oil in the guide bar slot. You should remove the guide bar and clean an clogs out of the oil slot. If your oil is too thick, it can also cause problems. Make sure you are using the proper weight of oil. SAE #30 is usually best. If the outdoor temperature is below 30 degrees Fahrenheit, use SAE #10; if it is above 75 degrees, use SAE #40.
  
  If the chain comes off the guide bar, you most likely have a loose chain and you'll need to tighten it. If that is not the case, check to make sure you assembled the guide bar and chain correctly. If your motor runs but the chain will not move, then there is gear-train failure and you will need to contact a service center.