Technology Computer & Networking security

Data Recovery Vendor Considerations

When looking for some professional recovery provider, it's important to ensure that the one selected can not only handle the various types of media, but also understands the data security regulations of today's organizations. For example, encrypted data requires more special data handling processes -- from the cleaner room to the technically-advanced data recovery lab.

This isolation ensures absolutely no one person has complete access to the media throughout the data recovery process, thereby providing maximum security while maintaining recovery continuity and quality.

In addition to this, it is important that some data recovery companies have been cleared for security projects and services for U.S and Europe. As a result, these companies implement data privacy standards that are based on the U.S and Europe government's Electronic Defense Security Services requirements for companies that are under contract for security clearance projects or services.
Unfortunately, most data loss victims only consider recovery right after they have experienced a data loss and looking for immediate solution. Emotions always run high at this point.

The fallout from a data disaster and corresponding data loss is sometimes annoying; with the IT staff working around the clock to get the computer systems back to work. These distressed circumstances are not the time to think about what makes a good recovery company.

Adding this important decision into your business continuity planning is best done in advance. Some key questions to ask as part of this proactive plan include:

€ Do you have some prior working relationship with a preferred data recovery vendor?
€ What should you look for when benchmarking recovery companies?
€ Do you include recovery in your disaster and business planning?
€ Do you have any plans for how to handle data loss of encrypted data?
€ Do appropriate people have access to the encryption keys to speed up the recovery process?

Sometimes good planning for these procedures can become involved and tedious, especially if you are planning for something you have never anticipated. Do some investigating by calling professional data recovery service companies and presenting data loss situations such as email server recoveries, or RAID storage recoveries or physically damaged hard disk drives from mobile users.

Ask about data protection and the policies in place to protect your company's files.

Additionally, find out the techniques and recovery tools the providers recommend to use. Ask the companies how big their software development staff is. Inquire about how they handle custom development for unique system data files. For example, will they be able to handle and repair or rebuild your user's unique files? Does the Data recovery service company have any or special OEM certifications?

While these details may not seem important at first instance, they can be the more decisive factors that determine whether your data recovery is a positive and successful endeavor.

Following is a checklist of some important factors to consider when searching for a data recovery vendor for encrypted data is able to comply with your data security policies:

€ Solid Reputation - Experienced Data recovery Company with a solid background.
€ Customer Service - professional, Dedicated and knowledgeable staff.
€ Secure Protocols - Expert knowledge of encryption software with privacy protocols in place.
€ Technical Expertise - Capability of recovering from virtually all operating systems and types of storage devices.
€ Scalable Volume Operations - Equipped with full-service labs, tools and personnel that can handle all size jobs on any media type.
€ Research & Development - Invested in technology for advance recoveries; not just purchasing solutions.

It is important to understand that data loss can occur at any time and on any scale. It's especially critical to be prepared with a plan that adheres to your company's security policy. The more you prepared in advance, the better the chance for a quick and successful recovery when a problem arises.
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