With the passage of time many organizations have progressed from unintended narrow concept of Quality Control through Quality Assurance to the meaningful Total Quality Management during this process. Persons in the Organization have also learnt about management systems and the tactics of running of an organization. No longer could the customers be taken for granted they have their say in the decision making.

In the present scenario which is influenced by the high technology and an ever increasing growth of the information with the advent of the Internet. The customer is more informative and intelligent. They are well aware of their rights and responsibilities and the right procedures which must be followed by the Organization. The suppliers or the business man or any other interested party can not indulge into any quick fix formula to cheat the consumer of the present generation.

There is no shortcut to hard work and success cannot be taken lightly, it must be followed with the thorough and deep research of the consumers and thereafter the required steps must be adhered to fulfill their demands. However, unfortunately the fraudulent practices which float in the market snatches away the goodwill of the organization/firm/suppliers/or any other interested party who is in the selling business. The customers are cheated and gullible to make unwanted profit on the cost of the consumers.

Thanks God! There are Consumer courts run in the country for justifying the rights means and booking the cheaters with the due compensation given to the suffered party. But if speaking the heart out does these these malpractices and fraudulent means should be entertained in the cut throat competition when the quality is ruling the market. When the competitors are planning for innovative and creative methods to satisfying and delighting the customers so that they can successfully retain them these wrong means deter the growth of the organization.

The cheated customers could take the help of the Consumer forum which are existed to help them to seek justice. These forums make sure to hear the customers patiently and thoroughly because there are various shrewd means and practices through which these customers are trapped down, it's not an easy game to catch the guilty who is happily hidden under the many layers behind. The consumer forum is well devised and formulated in such a way so that they are vested the rights and loads of means by applying which the forum could successfully nab the culprit.

The aim of this Forum is to provide justice and the adequate compensation is awarded to the suffered party. It looks deep into the matters when punishing the guilty the amount and intensity of the mental harassment, unwanted problems which cropped up, agony for being cheated, wasting of unnecessary money of the customers etc. are all taken into account. The Consumer forum makes sure the way to reach them must be consumer friendly and easy to comprehend rules and regulations not bothering the customers with the complicated procedures.

These forums are the only way to get the justice!