Can you trust that your cleaning company have fully trained each of their members of staff? Does you cleaning company show you proof that this training has taken place? When you are looking for a cleaning company, it is imperative that you ask how their staff is trained and what records they keep of this.
Most cleaning companies understand the full benefits of in-depth training - better staff retention, greater commitment and increased productivity.
However, some companies will cut back on training to save costs - a foolish idea in the long-term.
By insuring that the staff is properly trained you will see higher cleaning standards, and in turn continually satisfied clients.
It should not only be the cleaners in the company being trained.
Some of the better cleaning companies also ensure that even the directors are trained to the same high standards.
Managers should be receiving regular feedback on their work and their cleaners.
Appraisals should be undertaken often to discuss individual training and development needs.
The quality of the cleaning should be clearly seen.
Companies who are open about their training are usually very open to feedback and questions regarding the company.
Be wary of companies who won't share their documentation with you.
You should have a great relationship with your cleaning company especially if they are cleaning your premises after hours or at weekends.
Cleaning services should keep track of each training session - ask your cleaning company to see a few examples of these training records against the names of the cleaners working at your premises.
Some companies also give examples of their training videos and manuals online - take a look around their website to find out what information they provide.
Trust is one of the major factors in your cleaning service - find a company which looks like they know what they are doing, and most of all, can prove it.