Although India has had an emergence in the business process outsourcing sector in the late 20th century, this industry went on to become a bridge between the global companies and Indian work force in the later years. Lots of foreign companies, mostly from US and Europe, started the concept of outsourcing their work to Indian companies, mostly related to back-end and front-end office jobs. These included the billing and purchasing and the customer care services. Call centres opened up through the country and there were plenty of educated youth, who were ready to get paid for slogging in these centres. Gradually, BPO sector became synonymous with call centres and plenty of IT support companies cropped up in India.

Due to their help in business process, these companies were able to sustain. But, in the ensuing years, there was an imminent threat of thwarting the growth of such companies. It then came into realisation that a business process outsourcing company India can work in deeper and better context in the client's business by getting involved at different levels. So, these companies started providing complete IT support to the multinational units, which opened up their offices in India. Their spectrum of services extended across quality process checks, scalability, integration of the network and delivery of services. Such practices easily made the company well known in the business arena as indispensable and more and more of these smaller units were merged with large companies for effective growth of the business process outsourcing business.

India's role in the growing BPO sector in the country has now become quite efficient. Many newer companies are coming up, with vast range of services. They are doing various other outsourced works, apart from business processing. There are knowledge process outsourcing, legal process outsourcing and many others, which are handling the major share of the outsourcing industry of the world.

Due to rapid growth in the outsourcing industries, people in India are getting the direct benefits. India has easily become one of the preferred outsourcing destinations in the world. Not only are they indulging in a variety of services, there are also a large number of units, which are working as in-house partners of the multinational companies. Most of the others are getting merged with major IT support companies, so that there is a full-fledged infrastructure to deal with the business process outsourcing activities, happening in India. In future, the business process outsourcing company India will have further growth impetus, provided there is constant scaling of their services and activities.